OptimumLABSSM
OptimumSUPPORTSM
Optimum’s industry-leading OptimumSUPPORTSM Program offers access to our world-class implementation resources though a cost effective, on-demand support program designed to deliver the highest quality assistance to you when you need it.
Support At Your Fingertips
Optimum’s industry-leading OptimumSUPPORTSM Program offers access to our world-class implementation resources though a cost effective, on-demand support program designed to deliver the highest quality assistance to you when you need it.
Each OptimumSUPPORTSM Program client has a dedicated, senior consultant who is your primary point of contact, providing consistent access to an expert-level resource who understands your business and your system environment.
The Optimum Advantage
- On-demand, as needed support program
- Expert-level resources
- Customizable
- Cost-effective
LifelineSM for Oracle Solutions
Our OptimumSUPPORTSM Oracle E-Business Support Service is an on-demand, customizable program for users of Oracle E-Business, PeopleSoft Enterprise and Demantra applications. Our support service can either enhance your existing help-desk and support resources or provide a stand-alone, full-time support program. OptimumSUPPORTSM Services are available for all current and retired application releases of these product lines.
The following services are available through our OptimumSUPPORTSM Program:
- Application-level support (on-site, as needed)
- Application maintenance patch and fix updates (remote, regularly scheduled)
- Tools maintenance updates and upgrades (remote, regularly scheduled)
- System performance tuning (on-site or remote, as-needed)
- Infrastructure planning and risk assessments
- Database administration services (on-site or remote, as-needed)
